Out-of-Warranty Technical Support

$400.00

New support cases require the purchase of a minimum of 2-hours to start. Time can be added to existing support cases in 30-minute increments.

*Is this a new support case, or are you adding time to an existing support case?

New Support Case

Add Time to Existing Support Case

*Is the support needed during business hours, or after business hours?

During Business Hours are defined as Monday-Friday 8am PT - 4pm PT / 11am ET - 7pm ET. Outside Business Hours are defined by all weekends (Saturday/Sunday), holidays, and before/after weekly business hours.

During Business Hours

Outside Business Hours

*Support Package

New Case: 2-Hours

New Case: 4-Hours

*Support Package

New Case: 2-Hours

New Case: 4-Hours

*Support Package

Existing Case: Add 30-Minutes

Existing Case: Add 1-Hour

Existing Case: Add 2-Hours

Existing Case: Add 4-Hours

*Support Package

Existing Case: Add 1-Hour

Existing Case: Add 2-Hours

Existing Case: Add 4-Hours

*Appliance Brand

System Serial Number
Format should be D50xxxxx.

Brief Description of Problem

Out-of-Warranty Technical Support quantity

SKU: Service Category: Professional Services

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About StoneFly

Founded in 1996 and headquartered in Castro Valley – StoneFly, Inc. was established with the vision to simplify, optimize and deliver high performance budget-friendly data center solutions for SMBs, SMEs, and large enterprises. Beginning with its registration of the iSCSI.com Internet domain name in March 1996, StoneFly has made iSCSI into a standard which is now used by IT professionals around the world.

With over 24 years of innovation in data storage, hyperconverged infrastructure (HCI), and backup and disaster recovery (DR) industries and technology partnerships with market leaders like VMware, Veeam, Microsoft Azure, and AWS cloud, StoneFly’s range of ever-growing data management products continue to grow and include physical, virtual, and cloud solutions such as NAS, SAN, S3, unified NAS + SAN + S3 appliances, storage gateways, backup gateways, complete backup and DR systems, RAID systems, IP video surveillance storage systems, data migration software and more – powered by StoneFly’s patented 8th generation storage virtualization software StoneFusion™ and integrated with enterprise features and data services.

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Out-of-Warranty Technical Support

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